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Customer Care

RETURN POLICY

We hope you love your garments as much as we loved making them. If you need to return your order for any reason please send an email to support@triarchy.com with your order number and reason for return. We will send you a prepaid shipping return label (US only) and deduct $8 from your refund. Items must be returned in their original, unworn and unwashed condition within 30 days of receiving them.

If you would like to exchange an item please return your current order and place a new order online.

If you have any questions regarding returns, exchanges or fit assitance please email us at support@triarchy.com

SHIPPING

We process all orders within 1-3 days of receiving them and all orders are shipped with complimentary two day shipping (US Only). Overnight delivery is available at an additional charge.

Canadian shipping options are selected at checkout.

Worldwide shipping is available but all international orders outside the US & Canada are final sale. We cannot facilitate returns from outside the US & Canada. Please email us with any questions before placing your international order. support@triarchy.com

PAYMENT

We accept Visa, MasterCard, American Express and Paypal. As well as Discover, JCB, and Diner’s Club.

SIZING

All sizing is accurately displayed on all product pages. If you are unsure about which size to order please send us an email at support@triarchy.com and we will help guide you in the right direction!

STOCK

If your size is unavailable please contact us directly at support@triarchy.com for information on when it will be restocked.

GARMENT CARE

We tend to overwash our clothing, which not only wastes water but slowly diminishes your garments lifespan. Denim is an extremely resilient and durable material, therefor it doesn’t need to be washed all that often.

Wash your jeans if you really have to. Often times a spot remover or simply dabbing the affected area with water will do the job. To aid in the longevity of your garment please follow these recommendations.

TRIARCHY

The best way to care for your jeans is to turn them inside out and wash them in cold water, then hang them to dry.

We seriously suggest never using the dryer. The dryer can alter the shape and size of your clothes by melting and shrinking the fibres in the garment. Need proof? Every time you empty out the lint drawer in your dryer that is all the broken/burnt fibres from your clothing.

If you must use the dryer then restrict the use to tumble dry only.

Hanging dry is your best bet to maintain shape, fit and longevity.

ATELIER DENIM

Atelier Denim pieces are made with a combination of denim and luxury materials, therefor we recommend DRY CLEANING ONLY for most Atelier garments.

Some pieces like the repurposed vintage denim jacket without any appliques or trims can be washed in cold water and then hang dried.

However, we would never suggest that you put the denim fringe jacket in the washing machine, that’s a set of knots we would not want to have to undo!

For dry cleaning we recommend a green dry cleaning service such as Sudsies, which is a mail in service. (http://sudsies.com/services_express_mail.asp). Alternatively you can search for a green dry cleaner local to you.

If you have any questions or are unsure as to how to care for your garment please send us an email at support@triarchy.com and we will assist you in the best way to care for it.

GENERAL

For all other customer service inquiries or any questions we haven’t covered above please contact us at support@triarchy.com.