Customer Care


All items marked down items are final sale, and not eligible for an exchange or return.

US Return and Exchange Policies:

Please visit if you need to complete an exchange or return on a full priced item within 30 days of your order. All returned or exchanged items must be in new condition, unworn and unwashed with tags attached on the garment. Once received and inspected, we will issue a refund back to your form of payment.

If you have any questions regarding returns or exchanges please email us at


We process all orders within 1-3 business days of receiving them.

Complimentary ground shipping to the 48 U.S. states located on the North American continent south of the U.S. border plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.

At this time we do not ship outside of continental USA. 
Please contact us for our list of retail partners that ship outside of the continental US.


We accept Visa, MasterCard, American Express. As well as Discover, JCB, and Diner’s Club.


All sizing is accurately displayed on all product pages. If you are unsure about which size to order please send us an email at and we will help guide you in the right direction!


If your size is unavailable please contact us directly at for information on when it will be restocked.


We tend to over-wash our clothing, which not only wastes water but slowly diminishes your garments lifespan. Denim is an extremely resilient and durable material, therefor it doesn’t need to be washed all that often.

Wash your jeans if you really have to. Often times a spot remover or simply dabbing the affected area with water will do the job. To aid in the longevity of your garment please follow these recommendations.


The best way to care for your jeans is to turn them inside out and wash them in cold water, then hang them to dry.

We seriously suggest never using the dryer. The dryer can alter the shape and size of your clothes by melting and shrinking the fibres in the garment. Need proof? Every time you empty out the lint drawer in your dryer that is all the broken/burnt fibres from your clothing.

If you must use the dryer then restrict the use to tumble dry only.

Hanging dry is your best bet to maintain shape, fit and longevity.


Atelier Denim pieces are made with a combination of denim and luxury materials, therefor we recommend DRY CLEANING ONLY for most Atelier garments.

Some pieces like the repurposed vintage denim jacket without any appliques or trims can be washed in cold water and then hang dried.

However, we would never suggest that you put the denim fringe jacket in the washing machine, that’s a set of knots we would not want to have to undo!

For dry cleaning we recommend a green dry cleaning service such as Sudsies, which is a mail in service. ( Alternatively you can search for a green dry cleaner local to you.

If you have any questions or are unsure as to how to care for your garment please send us an email at and we will assist you in the best way to care for it.


For all other customer service inquiries or any questions we haven’t covered above please contact us at